Level 3 Information Communications Technician Apprenticeship

Course Overview

Our Level 3 ICT Apprenticeship provides support to internal and/or external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine problems. This occupation supports clients/customers with their systems. They achieve this through monitoring and maintaining the systems and/or platforms to maximise productivity and user experience.

An ICT could be installing and configuring computer systems, diagnosing hardware and/or software faults, solving technical and applications problems, either remotely or in person. Some examples of these issues are slow performance, connection problems, and an inability to access data.

The work of an ICT involves undertaking a vast array of specialist roles supporting business critical requirements and focusing on customer solutions. Networking, Server, IT Essentials, Secure Communications, cyber security, programming, and databases are just an example of typical tasks and projects undertaken within the likely areas of employment. In their daily work, an employee in this occupation interacts with a wide variety of internal or external users of digital systems, through digital channels, remotely and/or face to face.

An employee in this occupation will be responsible for prioritising systems support tasks as they arise and for monitoring and maintaining system performance. They may work alone or as part of a team but will escalate problems in line with their organisation's policies and Service Level Agreements. For example, if the task may not be completed on premise, it may have to be referred to an external specialist.

ENTRY REQUIREMENTS:

Individual employers may set any entry requirements, which may include the following:

It is desirable that candidates would have achieved a level 2 in Maths and English (equivalent to GCSE Grade C or above) prior to commencing their Apprenticeship training. Those Apprentices who are yet to achieve a level 2 in English and Maths will have the opportunity to complete these qualifications during their Apprenticeship. However, a level 2 must be achieved in these areas before they qualify for entry to their End Point Assessment (EPA).

Key Information

Course Length

Course Level
Level 3

Awarding Body
BCS

Learning Method
Workplace (direct delivery)

For Individuals

Benefits

Apprentices will gain a nationally recognised and accredited qualification
Improve staff retention
Work in partnership with a nationally recognised training provider
Employees get access to award-winning learning and assessment materials
Bespoke support to ensure Apprentices access high quality ‘off the job’ learning
See rapid improvements in employees' performance, productivity and behaviours that will benefit your organisation
Employees have access to unlimited support from a qualified trainer and a Learner Support Advisor (LSA) throughout their apprenticeship

Throughout the duration of the Apprenticeship, Apprentices will develop a range of new knowledge, skills and behaviours which will add significant value to each Apprentices overall learning, progress and development. Examples include:

Knowledge:

Principles of remote operation of devices including how to deploy and securely integrate mobile devices into a network

Key principles of security including the role of People, Product and Process in secure systems for example access and encryption requirements

Basic elements of network infrastructure architectures including WiFi and wired networks

Skills:

Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times

Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements

Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy

Behaviours:

Works professionally, taking initiative as appropriate and acting with an ethical approach

Communicates technical and non-technical information in a variety of situations to support effective working with internal or external stakeholders

Demonstrates a productive and organised approach to their work

For Businesses

With our combination of market-leading learning resources, exceptional customer service and award-winning LMS solutions, we are confident we can assist with your education and training delivery needs.

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