Level 3 Technical Service Desk Skills Bootcamp

Course Overview

As an IT Technician, you must make sure all the hardware, networks and software are installed correctly and working, spotting errors and chaos. That is precisely what the Level 3 Technical Service Desk Skills Bootcamp teaches; it takes a deep and exciting dive into the different components that are involved in the role, such as communication, problem solving and the different problems that can come with different technology within businesses. It will provide excellent grounding and hands-on experience in which learners will fully understand the ins and outs of IT infrastructure, spot the errors and chaos, and be capable of fixing the problems.

Key Information

Course Length
12 weeks

Course Level
Level 3

Benefits

Fully online course
Study from anywhere
Live learning sessions
Access to an award-winning e-learning platform
Perfect for beginners
Unlimited support from qualified tutors
Receive a digital e-certificate upon completion
No hidden costs

For more information and details on the steps to completing your course read our Frequently Asked Questions.

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Complete pre-enrolment form

Communication and Customer Service (including Coaching and supporting external users)

Within this unit, learners will understand why communication is important to a role within IT Tech Service Desk. They will also learn about different procedures during a call opening, body of the call, closing the call and what to do afterwards.

Security, Operating Systems, and the Cloud

Within this unit, learners will explore how to provide local and remote support for users. Learners will also understand the key principles of network security, operating systems and the Cloud.

Diagnosing Digital Problems

Within this unit, learners will learn how to solve issues with various digital apparatus including software, hardware and storage.

Databases, CRM and Other Systems and Tools

Within this unit, learners will understand common data analysis methods that are used in databases. They will also learn about end-user and application behaviours and what the common causes of slow networks are.

For Businesses

With our combination of market-leading learning resources, exceptional customer service and award-winning LMS solutions, we are confident we can assist with your education and training delivery needs.

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