Level 2 Certificate in Cleaning Knowledge and Skills

Unit 1: Dealing with routine and non-routine waste

In this unit your employees will identify different types of waste, and discover the procedures for handling and transferring hazardous and non-hazardous waste.

Unit 2: Health and safety for the cleaning and support services industry

This unit will develop your employees’ understanding of health and safety legislation and regulations that apply to the cleaning and support services industry. Staff will also explore the importance of the correct use of equipment, materials and chemicals, as well as personal protective equipment.

Unit 3: Working with customers and others in the cleaning and support services industry

Within this unit your employees will discover how to communicate appropriately with customers and contribute to effective teamwork. They will also develop their understanding of the importance of positive behaviour and attitudes, procedures for handling difficult customer situations and reasons to adapt communication to different audiences.

Unit 4: Infection control, RIDDOR and COSHH in cleaning settings

Here your employees will develop their understanding of infection control principles and how these apply in cleaning settings. They will also discover the responsibilities of their role with regards to the Reporting of Injuries, Dangerous Diseases and Occurrences Regulations (RIDDOR) and the Control of Substances Hazardous to Health (COSHH).

Unit 5: Principles of decontamination, cleaning and waste management

Throughout this unit your employees will develop their understanding of the importance of maintaining a clean environment. They will consider workplace cleaning schedules, and procedures which should be followed if there are concerns over standards of hygiene. Learners will also discover the principles of decontamination processes and effective waste management.

Unit 6: Cleaning of interiors and washrooms. (Unit 6 includes witness observations.)

The final unit in this level 2 cleaning course will ensure your employees are able to prepare for the cleaning of interiors and washrooms. They will discover the importance of cleaning procedures, using the correct methods and cleaning to prescribed standards.

This unit requires a line manager or supervisor to observe the learner whilst demonstrating particular tasks in their role before completing a witness observation form. The witness observation form will act as evidence to prove the learner is capable of certain skills.

The be suitably qualified, the learner’s witness must be:

• Experienced in the cleaning sector
• A line manager or supervisor.

Qualification(s) in cleaning are desirable but it is not essential that the witness holds these. The witness (line manager or supervisor) should not be studying the qualification and acting as a witness for other team members at the same time.